Shipping policy
Last Updated: July 2026
At Riverquil, we believe that a smooth delivery experience is just as important as the products you purchase. This Shipping Policy explains how orders are prepared, dispatched, and delivered.
Company Information
Trade Name: Riverquil
Store Owner: Mariana Burova
Business Address: Via dei Canonici 86, 61122 Pesaro (PU), Italy
Email: riverquil@outlook.com
Phone: +39 339 623 6103
Order Confirmation
After your purchase has been completed, an order confirmation email will be sent automatically.
If you do not receive this email within a few minutes, please:
- Check your spam or junk folder.
- Verify the email address used during checkout.
- Contact our support team for assistance.
Order Processing
Our fulfillment team carefully reviews every order before shipment.
Processing generally requires:
1–3 business days
Processing includes:
- Payment verification
- Product quality inspection
- Secure packaging
- Shipping label creation
- Courier collection
Orders placed on weekends or public holidays begin processing on the next business day.
Delivery Estimates
Estimated transit times after dispatch:
| Destination | Estimated Delivery |
|---|---|
| Italy | 5–9 Business Days |
| Europe | 6–12 Business Days |
| United Kingdom | 6–12 Business Days |
| United States | 7–14 Business Days |
| Canada | 7–14 Business Days |
| Australia & New Zealand | 8–15 Business Days |
| Other Countries | 8–18 Business Days |
Delivery estimates are approximate and may vary depending on customs inspections, carrier operations, weather conditions, or local transportation networks. Clear shipping timelines help customers understand delivery expectations before ordering.
Shipping Costs
Shipping fees are calculated during checkout.
From time to time, Riverquil may offer:
- Free Shipping promotions
- Seasonal shipping discounts
- Limited-time delivery campaigns
Applicable shipping charges are always displayed before payment is completed.
Tracking Your Order
Once your package has been dispatched, you will receive a tracking email containing:
- Tracking Number
- Shipping Carrier
- Tracking Link
Tracking information may require 24–72 hours before becoming active.
Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
Riverquil cannot guarantee successful delivery when incorrect information is supplied during checkout.
If an address correction is required, please contact us immediately. Changes cannot always be made after fulfillment has started.
Customs & Import Charges
International shipments may be inspected by customs authorities.
Depending on your country's regulations, import duties, taxes, customs fees, or brokerage charges may apply.
These charges are determined by local authorities and remain the responsibility of the customer.
Delivery Delays
Although we work with trusted logistics partners, delays may occasionally occur due to:
- Customs processing
- Severe weather
- Transportation disruptions
- Public holidays
- High shipping demand
- Events outside our reasonable control
Whenever possible, we will assist customers in monitoring delayed shipments.
Lost Packages
If tracking has not updated for several days or your parcel appears lost, please contact us.
Our team will investigate the shipment with the carrier and work toward an appropriate resolution whenever possible.
Damaged Deliveries
If your package arrives damaged:
- Take clear photographs of the package and contents.
- Contact us within 48 hours of delivery.
- Keep all packaging materials until the review has been completed.
Split Shipments
Orders containing multiple products may be shipped separately depending on warehouse availability.
Separate tracking numbers may therefore be issued.
Refused Deliveries
Orders refused by the customer or returned due to:
- Incorrect address
- Failure to collect
- Customs refusal
may incur return shipping and handling costs before any applicable refund is processed.
Contact
Riverquil
Via dei Canonici 86
61122 Pesaro (PU)
Italy
Email: riverquil@outlook.com
Phone: +39 339 623 6103